Refund policy

At Findora, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • It must be in its original packaging

  • Proof of purchase (order number or receipt) is required

To request a return, please contact us at: support@shopfindorax.com

Please do not send items back without contacting us first. Returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at: support@shopfindorax.com

Include:

  • Your order number

  • Clear photos of the item and packaging

We will evaluate the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods

  • Personalized or custom-made items

  • Opened personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale items (unless damaged or defective)

If you’re unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original product (if eligible) and place a new order.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.

The item must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note:

  • Your bank or card provider may take additional time to process the refund.

  • If more than 15 business days have passed since approval, please contact us.